PDFtopiaDocument tools for production teams

Contact

Use this page for support, workflow questions, and bug reports.

If a PDF behaves unexpectedly, a preview fails, or you want to suggest a tool for the suite, this is the right route.

Primary contact

Email: hello@pdftopia.com

Include the tool name, the exact issue you encountered, and what you expected to happen instead.

Useful message format

  • Tool used and page URL.
  • Expected result versus actual result.
  • Whether the file is safe to share or only describable in text.

What to expect when you write

PDFtopia is run by one person, so messages are read by the developer rather than a support queue. Most replies go out within two working days. Bug reports that come with the tool name and the browser you were using are usually reproduced the same day, because that is normally enough to find the cause without further questions.

If a tool produced a wrong result, please describe the file rather than sending it. Page count, whether it came from a scanner, roughly how large it is, and what the output looked like tell us more than the document itself, and it keeps your material where it belongs.

Things we cannot help with

  • Recovering a file. Documents never reach us, so there is no copy on any server to restore. Always keep your original.
  • Opening a protected document. We do not remove passwords or bypass restrictions on files, including your own.
  • Reading a scanned page. None of the tools perform optical character recognition, so a scan with no text layer cannot be converted into editable text.
  • Certifying an output. Results are not a legal or production warranty. Check any document before it goes to a client, a court or a printer.

Privacy, legal and advertising

For data protection requests, questions about cookies, or anything covered by the privacy policy, use the same email address and mention privacy in the subject line so it is routed quickly.

Advertising, partnership and press enquiries are welcome at the same address. So are tool suggestions: several tools in the current suite exist because somebody described a document problem they kept running into.

Business details